Message Email Templates
CAS Selection
CASs cannot customize these templates nor deactivate them; all are required.
Overview
These email templates are used by our Operations team to send messages to applicants as needed. These are standardized across CASs and cycles.
| Template Name | System Name (Internal only) | Editable? | How is it Triggered? | Triggered From | Sent To | Required If | Notes |
| All Purpose Message Template | Blank - All Purpose | Yes | As needed | Management Portal (manual) | Applicant | ||
| Deadline Extension | Deadline ext | Yes | Applicant receives a deadline extension from a program | Management Portal (manual) | Applicant | ||
| Fee Assistance Waitlist | Fee Assitance "Wait List" | Yes | Applicant is placed on the waitlist for a fee waiver | Management Portal (manual) | Applicant | CAS has Fee Waivers | |
| Issued to Student Transcript | Issued to Student | Yes | Processing received an "Issued to Student" transcript and needs an official transcript | Management Portal (manual) | Applicant |
Example Templates
All Purpose Message Template
Email Subject: Message from [CAS NAME] Customer Service
Excerpt: Message from Customer Service
Deadline Extension
Email Subject: [CAS NAME] Deadline Extended
Excerpt: You received a deadline extension
Fee Assistance Waitlist
Email Subject: You've been added to the [CAS NAME] fee waiver waitlist.
Excerpt: You're on the waitlist
Issued to Student Transcript
Email Subject: [CAS NAME] Transcript Request: Official Transcript Required
Excerpt: Submit your transcript
