Contact Support
For product and technical assistance, contact us by email at webadmitsupport@liaisonedu.com or by phone at 857-304-2020. Note the following:
- Hours of operation: Monday – Friday, 9 AM – 8 PM ET.
- We typically provide responses to emails within two business days; however, response times can take up to three business days when we’re at our busiest.
- To ensure that you receive all our email messages, add our email address to your Safe Sender list.
Note that to minimize downtime for users, Configuration Portal upgrades occur every Sunday from 7 – 10 AM ET. Additionally, you can visit our Status Page to view and subscribe to system status updates.
Be aware our offices are closed on the following holidays:
- New Year's Day
- Martin Luther King Jr. Day
- Presidents' Day
- Memorial Day
- Juneteenth
- Independence Day
- Labor Day
- Columbus / Indigenous Peoples' Day
- Thanksgiving
- Day after Thanksgiving
- Christmas Day
Training Opportunities
The Liaison Academy Portal is your site for all of Liaison's training offerings. From the site, you can access links and information regarding webinars, in-person training, on-demand training, and other relevant documentation, including:
- Configuration Portal webinar.
- On-demand Configuration Portal eLearning course.
