General Information
For help with portal-related questions, contact customer service by chat via the icon in the lower right corner, by email at support@csutransferplanner.myliaison.com, or by phone at 617-431-5741. Note the following:
- Hours of operation: Monday – Friday, 6 AM – 5 PM PT.
- For the quickest response, contact us by chat.
- We typically provide responses to emails within two business days; however, response times can take up to three business days when we’re at our busiest.
- Be sure to have the email address associated with your CSU Transfer Planner account when contacting customer service.
Please note that our offices generally observe the following holidays, which may impact our customer service hours.
- New Year's Day
- Martin Luther King Jr. Day
- Presidents' Day
- Memorial Day
- Juneteenth
- Independence Day
- Labor Day
- Columbus / Indigenous Peoples' Day
- Thanksgiving
- Day after Thanksgiving
- Christmas Day
When You Should Contact a Program Directly
CSU Transfer Planner can assist with portal-related questions. For all other inquiries, including the following, please contact your program and CSU campus directly:
- Follow-up on TSP release requests
- Articulation agreements
- Admission requirements and policies
- Deadline requirements
- Prerequisites
- Supplemental materials
- Admission decisions and interview questions
- Content and duration of a particular school's program
- Pre-admissions counseling
