Release 5 – June 1, 2025
New Features and Enhancements
The following enhancements are automatically available for EMP, and no action is required on the part of any school or program. If you have any questions about these features, contact your Client Success Manager or support.
Disclaimer: on rare occasions, a new feature or enhancement may be moved to a future release or otherwise subject to change.
Updated Email Metrics
New email metrics provide additional visibility into email campaigns and deliverability, including:
- A metric denoting Delivered and Not Delivered emails is now in Campaign Analytics, Track Analytics, and Email Analytics. An email qualifies as delivered if it lands in any of the recipient's folders. These metrics are listed below the Sent metric.
Delivered in Campaign Track
Emails Delivered and Emails Not Delivered in Email Analytics
- The Open Rate is now calculated by dividing Emails Opened by Emails Delivered. Previously, Open Rate was calculated by dividing Emails Opened by Emails Sent. The help text displayed when hovering over the Open Rate reflects this updated calculation.
- The Sent List for a specific email is now titled Email Delivery. On this page, the Emails Sent metric has been updated to Expected Emails Delivered, and the metrics of Emails Delivered & Emails Not Delivered have been added. You can click the Not Delivered metric to see a list of undelivered emails and search for specific Student Names, Emails, Error Messages, or Status Codes.
EMP Help Center Survey
To better understand our users' needs and learn how we can improve our help center, we invite you to complete this 10-question survey, which will close on June 27. All participants will be entered into a drawing, and two winners will be awarded a $50 Amazon gift card.