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Liaison

Assign a Delegate

Overview

You can designate assistants or "delegates" to help submit letters of recommendation on your behalf through Liaison Letters. You are still responsible for writing an applicant’s letter of recommendation. Designating a delegate is helpful to recommenders who are busy or less technologically savvy, as delegates can help manage and submit letters on their behalf and/or transcribe PDFs or paper forms into the online recommendation forms.

Once delegates are added, they’ll receive emails notifying them and links to create their Liaison Letters account. Delegates can review requests and complete, submit, or decline recommendations. Additionally, recommenders and delegates can easily identify who submitted each recommendation request (i.e., the recommender or delegate).

Delegates receive the same emails that you do, so they’ll be notified when a new recommendation request is received, when the recommendation is successfully submitted, and if an applicant withdrew their recommendation request.

Adding a Delegate

Once you add a delegate, they'll receive an email notification and a link to create their Liaison Letters account.

  1. Under your account name in the top right corner, click Manage Delegates.
  2. Click Add Delegate.
  3. Complete the delegate's contact information.
  4. Click Save & Exit.

Example Workflows

You have flexibility in how you use a delegate in Liaison Letters. Below are example workflows you can implement.

Example 1: Delegate prepares letter of recommendation submission, and recommender reviews and submits it.

In this scenario, the recommender has asked the delegate to prepare the letter of recommendation. However, as the recommender is responsible for the authenticity of the letter, they want to review and submit it themselves. To use this workflow:

  1. The delegate logs in to Liaison Letters.
  2. The delegate accepts and prepares the letter of recommendation, then clicks Save or Save & Exit to save a draft version of the recommendation.
  3. The delegate separately notifies the recommender that the request is ready for review.
  4. The recommender logs in to Liaison Letters, reviews the completed request, and clicks Preview & Submit.
Example 2: Delegate submits letter of recommendation.

In this scenario, the recommender has provided the delegate with the letter and has asked the delegate to submit it. Despite delegating the submission, the recommender is responsible for the authenticity of the letter. The recommender can log in to Liaison Letters at any time to review in progress and submitted letters of recommendation. To use this workflow:

  1. The delegate logs in to Liaison Letters.
  2. The delegate accepts and submits the letter of recommendation, then clicks Preview & Submit.

Managing Delegates

Once you add delegates, you can manage their access to your recommendation requests.

Editing Delegates

Click Edit to update the delegate's name.

Deactivating Delegates

Click Deactivate to temporarily deactivate the delegate from submitting your letters of recommendation. This is helpful if the delegate is on leave but will return to help manage recommendations. You can later reactivate their access. Deactivated delegates will keep their Liaison Letters account, but cannot view or manage your recommendation requests.

Deleting Delegates

Click Remove to permanently delete a delegate. You can use this if the delegate no longer works with you. Deleted delegates will keep their Liaison Letters account, but cannot view or manage your recommendation requests.

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