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Liaison

Accessing Liaison Outcomes

Account Basics

When accessing your account, consider the following:

  • For your own security, do not share your password or account information with anyone.
  • Usernames and passwords are case-sensitive.
  • Use an email address that you check frequently to avoid missing important updates.

Accessing Outcomes as a New User

If you received an email invitation to log in, you first need to create your account. To do so:

  1. Follow the link to the account page.
  2. Complete the form and click Create Account.

If your organization has configured Single Sign On (SSO), users are automatically directed to the SSO provider you have configured. In this case, all authentication is managed internally by your institution.

If applicable, after logging in, use the drop-down to select which of your invited organizations you'd like to view.

Accessing Outcomes as a Returning User

If you already have an Outcomes account:

  1. Navigate to your custom domain (e.g., https://myschool.outcomescrm.com).
  2. Enter your credentials and click Log In.
  3. If you don’t know your login credentials, click the Forgot password? link.

If applicable, after logging in, use the drop-down to select which organization you'd like to view.

Accessing Outcomes with Single Sign-On (SSO)

If you are an existing Outcomes user (whose account was created before SSO was enabled), you'll need to:

  1. Go to the Outcomes login page. The option to log in with your SSO provider appears.
  2. Sign in using your SSO provider credentials. This brings you back to the Outcomes login page.
  3. Enter your existing Outcomes username and password, then submit. This step links your SSO identity to your existing Outcomes account.
  4. After linking once, you can sign in to Outcomes using SSO.

If your account was created after SSO was enabled, you'll sign in using your SSO provider credentials following your institution’s standard SSO login process.

 

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