Technical Requirements & Accessibility
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Compatible Browsers
A web browser is the program your computer uses to connect to the Internet and access Outcomes.
Chrome and Firefox (Preferred)
For the optimum experience, we recommend using the most current version of Mozilla Firefox or Google Chrome, which work on both Macs and PCs. You can download these browsers for free here:
Safari
Safari is the default internet browser for Apple products and is compatible with Outcomes. If you encounter any difficulty while using the most up-to-date version of Safari, try switching to Chrome or Firefox.
Edge
Edge is Microsoft’s most recent browser and is compatible with Outcomes. If you encounter any difficulty while using the most up-to-date version of Edge, try switching to Chrome or Firefox.
Internet Explorer
As of June 15, 2022, Internet Explorer is no longer supported by Microsoft. Switch to a supported browser to access Outcomes.
Troubleshooting
If you are having difficulty loading Outcomes:
- Ensure you are using the most current version of a compatible browser, which should support a minimum security standard of TLS 1.2. Most modern browsers already meet this requirement, but if you’re unsure or experiencing issues, you may need to refer to your browser’s help content or consider updating to a newer version.
- Confirm that Cookies, JavaScript, and Pop-ups are enabled within your browser.
- Be aware if you are using public Wi-Fi (e.g., libraries, coffee shops), connection speeds may slow down the portal.
To determine your browser's version, and to confirm that Cookies, JavaScript, and Pop-up windows are enabled, visit http://whatismybrowser.com.
Accessibility
Our goal is to make our products and services accessible to all users, including people with disabilities. This commitment is reflected in several ways:
- In our product and website design process.
- Through partnerships and consultation with assistive technology vendors.
- By educating our users about accessibility regulations and best practices.
- By providing accessible options for customer service and support.
In the rapidly changing world of technology, however, it's possible we may have missed something. If you need immediate assistance, please contact us at outcomessupport@liaisonedu.com or 617-221-7838.
Alternatively, visit http://www.liaisonedu.com/508-compliance/ to learn more about our 508 compliance and download our Accessibility Conformance Report (ACR) documents.
If you use a mobile device, you can access Outcomes using a compatible browser on your smartphone or tablet. However, for an optimal experience, we recommend you use a computer.
Email Notifications
Emails can sometimes get flagged as junk or spam, which prevents them from appearing in your inbox. To ensure you receive email notifications, you may need to designate us as a trusted source through your email provider. Use these links to obtain your email provider's safe-listing instructions:
Safe-List Email Addresses
Ensure the following email addresses and domains are safe-listed:
- outcomessupport@liaisonedu.com
- *.outcomescrm.com (default main domain)
- *.admissionsbyliaison.com (former default main domain)
- *.slideroom.io (default system email domain)
- *.mailedu.org (default marketing email domain
- *.appicas.org (default main domain for AAPI members only)
- *.liaisonedu.com
- *.myliaison.com
- *.slideroom.co
In addition to the above, also safe-list any custom domain you provided (e.g., crm.watertownuniversity.edu), making sure to include the:
- Main domain
- Marketing domain
- Domains of other relevant portals (e.g., Student Portal, Inquiry Portal, Reference Portal, etc.)
Safe-List IP Addresses
To ensure the necessary connections are not being blocked by a firewall, safe-list the Outcomes System and Email IP Addresses.
System IP Addresses
These IP addresses are where files sent to an SFTP server are sourced from.
- 34.236.56.236
- 52.201.147.233
- 54.156.209.141
- 52.203.59.228
- 54.92.250.34
Email IP Addresses
- 69.72.32.178
- 104.130.123.165
- 159.135.236.231
- 161.38.195.94
- 192.237.159.138
Safe-List API Domains
To ensure necessary connections aren’t blocked by a firewall, safe-list the following system and API domains:
- Marketing: marketing-api.ats-production.slideroom.io
- Contacts: contacts-api.slideroom.com