Skip to main content

Working With Voice Messages

Configuring Voice Messages

Configuring your Text and Voice Settings allows you to establish what phone number you'll use to contact applicants via text and voice messages. To configure these settings:

  1. From the Settings page, open the Marketing menu and click Text and Voice.

  2. If you don't have a phone number configured, enter your desired area code and click See Available Phone Numbers. These phone numbers are provided to you by Liaison. If any are available, they appear in a dropdown, allowing you to select which one you'd like to use.

  3. Select a number and click Save to keep it. Going forward, Outcomes uses this phone number for your marketing text and voice messages. Note that this number is what applicants will see as the source of your message. These numbers aren't available for applicants to call, but, where applicable, when an applicant responds with a text, it appears in the Conversations module.  Click Choose New Phone Number to search for another.

Sending Voice Messages

When configuring campaigns, you can choose to send messages that will be left as voicemails for the recipients. These voice messages can be a message that you record, or a message that you type. Typed messages are converted to voicemails using text-to-speech technology.

Sample campaign for a Voice message

The software delivers messages to the Delivery Address you configure. For messages to be delivered, the delivery phone number needs to include a country code. You can add additional phone number options to your contacts by editing the Contact Type from the Settings menu. Once a new phone number type is added, you can use the import feature from the Contacts view to populate phone numbers as needed.

Basic Tips for Writing Text-to-Speech

When sending voice messages, typed messages are converted to audio. In this scenario, consider the following rules:

  • When translating numbers, '12345' is spoken as "twelve thousand three hundred forty-five," whereas '1 2 3 4 5' is spoken as "one two three four five."
  • The speech engine interprets commas and periods as natural pauses.
  • To create longer pauses, combine punctuation (e.g., periods.)
Advanced Speech Synthesis Markup Language (SSML)
Action SSML Tag Attributes: Values
Adding a Pause <break> strength: none, weak, strong, x-strong

time: { {number} }s
Emphasizing words <emphasis> level: strong, moderate, reduced
Controlling Volume, Speaking Rate and Pitch <prosody> volume: default, silent, x-soft, soft, medium, loud, x-loud, +{ {number} }dB, -{ {number} }dB

rate: x-slow, slow, medium, fast, x-fast, { {number} }%

pitch: default, x-low, low, medium, high, x-high, +{ {number} }%, -{ {number} }%
SSML Usage

<{ {SSML Tag} } { {attribute} }="{ {value} }">Your text</{ {SSML Tag} }>

SSML Example

Hello { {First Name} },

<prosody rate="x-fast">This is just a</prosody> reminder that our
<emphasis level="moderate">Open House</emphasis> is this
<emphasis level="strong">Saturday</emphasis>

<break time="0.5s"></break>


  • Was this article helpful?