Resolving Email Error Codes
Bolded lines are the most common error codes.
Error Code | Error Type | Error Message |
---|---|---|
0 | unknown | Unidentified Error. Please contact support and provide the broadcast ID so we can investigate this issue. |
1001 | Configuration | This broadcast uses the followup feature, which has been deprecated. For instructions on restructuring this campaign, see: Setting up Drip Campaigns. |
1002 | Configuration | This broadcast was previously scheduled, but no longer existed in your Salesforce instance when it came time to send. If you deleted it, this is the expected behavior. If you feel this is in error, please contact support. |
1003 | General | This broadcast was not put on hold, but received a release request. Please contact support with this broadcast ID, as well as any broadcast IDs that you may have attempted to release recently. |
1004 | General | This broadcast was processed while it was in a state other than 'Processing.' Please contact support with this broadcast ID so we can investigate. |
1005 | General | We were unable to successfully update this broadcast in the database. Please contact support with the error code and broadcast ID so we can investigate further. |
1006 | General | This broadcast is on hold, but we could not send you a release notification. Please contact support with the broadcast ID if you would like this released. |
2001 | General | We were unable to successfully update this campaign in the database. Please contact support with the error code and broadcast ID so we can investigate further. |
2002 | Configuration | This campaign is missing FromEmail, FromVanity, ReplyEmail, and/or ReplyVanity fields. For instructions on fixing this issue, click the following link. |
2003 | Configuration | This campaign was previously scheduled, but no longer existed in your Salesforce instance when it came time to send. If you deleted it, this is the expected behavior. If you feel this is in error, please contact support. |
2004 | Configuration | The Exclude operator is currently unsupported for campaign activity queries. Please use Include with the specific campaigns you’re targeting. |
2005 | Configuration | Campaign Vanity names do not support commas or semicolons. |
3001 | General | The query for this campaign could not be parsed. Please contact support with the error code and broadcast ID so we can investigate further. |
3002 | General | Your email configuration is missing the emails you'd like to send samples to while in testing. Please contact your implementation consultant with the email addresses you want to add. |
3003 | General | Your account is missing an internal configuration file. Please contact support and include this error code so we can update your record. |
3004 | General | Your account is missing an internal configuration file. Please contact support and include this error code so we can update your record. |
4001 | General | Your account is missing an internal configuration file. Please contact support and include this error code so we can update your record. |
5001 | Configuration | A dynamic content rule included in this email template does not have an operator defined. Please check all your dynamic content rules for this campaign and ensure that there are no missing operators. |
6001 | General | The system was unable to build the query from your conditions. Please contact support with this error code and broadcast ID so we can investigate further. |
6002 | General | We encountered an error querying Salesforce to process this campaign. Please file a support ticket with this broadcast ID and the error code so we can investigate further. |
6003 | Configuration | The entry in the query_type__c field on this campaign is incorrect. Please set to one of the following options: C for query on contact, L for query on leads, or R for a report-based campaign. |
6004 | Configuration | The query on this campaign did not save correctly. Please edit and re-save this query to resolve this problem. If you're still encountering problems, please file a support ticket with this broadcast ID and the error code so we can investigate further. |
6005 | Configuration | The query on this campaign did not save correctly. Please edit and re-save this query to resolve this problem. If you're still encountering problems, please file a support ticket with this broadcast ID and the error code so we can investigate further. |
7001 | Configuration | We were unable to download this report. This is usually caused by a temporary Salesforce connection problem. If this is a recurring error on this campaign, please contact support with the campaign ID and the error code so we can investigate further. |
7002 | Configuration | The first column in your report is neither a Contact nor Lead ID. Please rearrange the columns in your report to put one of those first in order to fix this campaign. |
7003 | Configuration | This broadcast attempted to use the task object, but Task ID is not included in your report. Please edit your report to include this ID to fix this issue. |
7004 | Configuration | We encountered an error retrieving this report from Salesforce. Please check that the report is valid and still linked to the campaign. If this campaign has multiple broadcast failures with this message, please contact support and include the error code and campaign ID so we can investigate further. |
7005 | Configuration | This campaign is missing its Report ID. Please edit this campaign, re-add the report if necessary, and re-save to resolve this issue. |
7006 | Configuration | We detected a discrepancy between the recipients displayed on the report in your CRM and the number of recipients we retrieved when processing this broadcast. We stopped processing to make sure we don’t send to an unexpected population. This is usually a temporary error, and the next broadcast in the campaign should run as normal. Additional information/steps:
|
7013 | Configuration | We were unable to download this report. This is usually caused by a temporary Salesforce connection problem. It will be automatically retried. If you see this error more than 3 hours after time_scheduled, please contact support with this broadcast ID and error code so we can investigate further. |
8001 | Configuration | You are near your API limit with Salesforce, and we throttled this broadcast to ensure we don't exceed the limit. If this campaign is set up so that the next broadcast will pick up these recipients, you do not need to take action. If you need this broadcast reset, please contact support with the broadcast ID. |
8002 | General | Our integration user was unable to connect to your org. Please contact support so we can update the credentials. |
8003 | General | Salesforce was down for maintenance at the time this broadcast was scheduled. Please contact Support with this broadcast ID if you would like it restarted. |
8004 | General | This broadcast timed out while trying to build the query. It will be automatically retried. If you see this error more than 3 hours after time_scheduled, please contact support with this broadcast ID and error code so we can investigate further. |
9001 | Configuration | This campaign is trying to use a merge field or dynamic content block that references an object that does not exist in your org. Please ensure that all fields and blocks reference valid objects. If all objects appear present, please contact support with this broadcast ID and error code so we can investigate further. |
9002 | General | The system could not parse the structure of one of the objects used in this campaign's merge fields or dynamic content blocks. Please contact support with this error code and broadcast ID so we can investigate further. |
9003 | General | The system could not parse the structure of one of the objects used in this campaign's merge fields or dynamic content blocks. Please contact support with this error code and broadcast ID so we can investigate further. |
9004 | General | The template attached to this broadcast references a field that doesn't seem to exist. Please double-check your merge fields and ensure that all fields are present on your objects and that all merge fields are spelled and structured correctly. |
9005 | Configuration | The template attached to this campaign is attempting to use an Org Event merge field, which is unsupported. Please use Contact Schedule Items instead. |
10001 | Configuration | The template attached to this campaign is attempting to use an Org Event merge field, which is unsupported. Please use Contact Schedule Items instead. |
10002 | Configuration | The template attached to this campaign cannot be found. Please ensure the template still exists and is in a public folder. |
11001 | General | We were unable to successfully update this campaign in the database. Please contact support with the error code and broadcast ID so we can investigate further. |
12001 | Configuration | The template attached to this campaign uses the deprecated Contact.OwnerFullName merge field. Please edit this template to use Contact.OwnerFirstName + Contact.OwnerLastName. Please see the article Updating Owner Full Name for a bulk method to do this update. |
13001 | Configuration | This broadcast failed to send to all recipients. Please confirm all email addresses in your seed list are valid, as that is the most likely cause of this issue. If all seed addresses are valid, please contact support with the error code and broadcast ID so we can investigate further. |
13002 | General | This broadcast failed to send to all intended recipients. Please contact support if you would like it restarted. |
13003 | General | This broadcast was sent to 0 recipients but was not marked Complete as expected. No action is needed, as no emails were missed. |
14001 | General | The test message was not found in the database. |
14002 | General | The test message progress was set to an invalid progress other than requested. |
15001 | General | Our integration user was unable to connect to your org. We will retry this broadcast for up to three hours after the scheduled time. If you still see this message after that, please contact support with this broadcast ID so we can investigate this issue. |