Engage Resolved Defects
To view Release Notes, see Engage Release Notes.
March 2024
Version 2403.2
- (CL-2108) Choosing to create a new Contact only creates a single record. Previously, you could click the Continue button multiple times, creating duplicate records.
December 2023
Version 2312.0
- (CL-1982) Meetings returned to the queue are updated with a status of ‘Returned to Queue.’ Previously, when a meeting was returned to the queue, an error prevented the update.
- (CL-2021) Engage room details appear on all screens during the sign-in process. Previously, room details were only displayed on the sign-in page.
September 2023
Version 2309.0
- (CL-1964) Custom text for Added to Queue SMS Message and Advisor Pickup SMS Message save properly when a new Engage Room is created. Previously, the custom text would only save after the initial creation of a room.
August 2023
Version 2308.0
- (CL-1952) The ‘Return to Queue’ option will work with any variation of Student Sign-in fields. Previously, this option only worked if Engage Room Settings used the default Sign-in fields.
July 2023
Version 2307.0
- (CL-1929) Clicking the Save button multiple times will only save notes once. Previously, clicking the Save button multiple times created duplicate Note records.
April 2023
Version 2304.3
- (CL-1856) Appointment confirmation emails will include the Virtual meeting link for the selected Staff member. Previously, confirmation emails used the Virtual meeting link for the user who created the appointment.
- (CL-1889) Appointment Scheduler will search availability for multiple modalities. Previously, Staff members with multiple modalities were not displaying properly.
- (PD-5542) Appointment Scheduler will show all available time slots for staff when a user selects all modality options for location. Previously, the system would only display available time slots for In-Person availability.
March 2023
VERSION 2303.1
- (CL-1810 ) Users with Engage Advisor permissions were unable to edit Event records.
December 2022
VERSION 2212.1
- (PD-2548) Users were receiving an error when trying to end a Session that had been running for many days.
November 2022
VERSION 2211.0
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(CL-1741) The Engage Advisor and Engage Admin packaged permission sets have been renamed to include ‘(managed)’ to distinguish them from permission sets generated from the TargetX Permission Scanner.
October 2022
VERSION 2210.3
- (CL-1722) The Country drop-down for phone numbers would revert to the default value when a user navigated off the field.
- (CL-1748) Engage sessions would intermittently change from Complete to In Progress.
- (PD-3760) Engage Quick Texts were not displaying alphabetically.
September 2022
VERSION 2209.7
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(CL-1696) The Engage Kiosk/Waiting List would not display properly for various screen resolutions.
July 2022
VERSION 2207.2
- (CL-1442) When signing in to Engage for remote appointment scheduling on an iPad, the user has to scroll to click the Continue button. The Continue button will now "stick" to the bottom of the page.
- (CL-1592) Engage Meeting Duration information was not updated properly if the computer went to sleep.
June 2022
VERSION 2206.4
- (CL-1252) Contact Matching was not working properly
- The system was not identifying matches due to different phone number formatting.
- When multiple sign-in fields were used, the system only returned a match based on the last field evaluated.
- (CL-1496) Multiple SMS notifications were sent to students.
May 2022
VERSION 2205.0
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(CL-1491) Advisors could pick up students from the queue when they already had a current Session In Progress.
March 2022
VERSION 2203.1
- (CL-4096) My Meetings and Completed showed all historical No Shows instead of those for TODAY.
February 2022
VERSION 2202.4
- (CL-1580) Users could not load Engage Rooms due to the error "too many SOQL queries: 101" "after completing 100+ meetings for the day.
- (CL-1583) Users could not load Engage Rooms because the error "number of records exceeds limit: 200."
June 2021
VERSION 2106.1
- (CL-1288) Students were able to check in multiple times.
May 2021
VERSION 2105.2
- (PD-625) Dates displayed for Notes were not displayed in the user's time zone.
March 2021
VERSION 2103.2
- (CL-336) Selecting View Full Profile in Engage after choosing Next Session was not displaying the correct Student.
- (CL-1247) Users received an error when creating new Students.
- (CL-1249) The Remote Login URL was not displayed in Room Info.
October 2020
VERSION 2010.24
- (CL-495) Improved Error Handling when users don't have sufficient permissions.
- (CL-958) The Engage Room Name allowed special characters, breaking the sign-in URL.
- (CL-975) Engage was not mobile responsive; back-end users can now access Engage using the Salesforce1 mobile app.
- (CL-976) Engage Room settings were not saving correctly.
- (CL-977) Engage rooms were always listed as Active.
- (CL-1037) Engage Staff Check-in records were not stamped with an End Date/Time.
August 2020
VERSION 2008.1
- (CL-903) Deleting Meeting Reasons from an Engage Room was also deleting the students' Related Activities.
June 2020
VERSION 2006.1
- (CL-896) The Need Help? Link was removed because it directed users to the Advisor view.