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Troubleshooting why Users are unable to cancel their Events registration

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This is typically caused by Sharing Rules not being correct. Using the table below, create Sharing Rules for each object. Replace the items in < > below with the information listed in the table:
 

  1. Go to Setup and search for Sharing Settings.

  2. In Manage sharing settings for, select <object>.

  3. Under Sharing Rules > <object> Sharing Rules, select New.

    1. In the Step 1: Rule Name, enter Label = <Label>.  Rule Name will automatically populate with this value.
    2. In Step 2: Select your rule type, select the radio button option <Rule Type>.
    3. In Step 3: Select which records to be shared enter the <Records to be Shared>.
    4. In Step 4: Select the users to share with, select <Users to Share With>.
    5. In Step 5: Select the level of access for the users, select <Level of Access>.
<Object>  Step 1: Rule Name
<Label>		  Step 2: 
<Rule Type>		  Step 3: <Records to be Shared>  Step 4: <Users to Share With>  Step 5: <Level of Access>
User Events Site Guest User Guest User Access, Based on Criteria Active equals True Events Site Guest User Read Only
Community Theme Events Site Guest User Guest User Access, Based on Criteria Created by ID starts with 005 Events Site Guest User Read Only
Community Theme Events Community Site Guest Users*** Guest User Access, Based on Criteria Created by ID starts with 005 Events Community Site Guest Users*** Read Only
Discount Events Site Guest User Guest User Access, Based on Criteria Created by ID starts with 005 Events Site Guest User Read Only
Events Custom Code Events Site Guest User Guest User Access, Based on Criteria Created by ID starts with 005 Events Site Guest User Read Only
Location Events Site Guest User Guest User Access, Based on Criteria Created by ID starts with 005 Events Site Guest User Read Only
Organization Event Events Site Guest User Guest User Access, Based on Criteria Created by ID starts with 005 Events Site Guest User Read Only
Pending Cart Events Community Site Guest Users*** Guest User Access, Based on Criteria Created by ID starts with 005 Events Community Site Guest Users*** Read Only
Recommended Events Events Site Guest User Guest User Access, Based on Criteria Created by ID starts with 005 Events Site Guest User Read Only

*** Events Communities ONLY.