Technical Alert: RESOLVED Comm Planner Drip Campaigns Duplicating Broadcasts

[11/19/25 11:03 AM]

FINAL RESOLUTION

All data loads have been completed, and Comm Planner sends should no longer be duplicating broadcasts for any client.
 
We appreciate your patience as we worked to resolve this issue. If you are experiencing any current technical issue, please reach out to Support via a case in the TargetX User Community. 

[11/18/25 9:52 AM]

The update process is taking longer than initially anticipated. While data is continuing to process, it could take until tomorrow morning to complete. Our team is consistently monitoring the data loads and we will send another email when all data has completed processing.

We apologize for the inconvenience and appreciate your patience.

[11/17/25 4:21 PM]

RESOLVED

We have identified and corrected the issue that prevented recipient data from being passed back into the CRM. Data that had not previously been passed back into client orgs is currently in the process of updating.

We expect that all data will be fully updated by 8AM Eastern (Tuesday, November 18).

We apologize for the inconvenience and appreciate your patience as we’ve worked to correct this situation.

[11/17/25 12:18 PM]

We are aware of an issue with the Comm Planner where elements are successfully sending, but a data sync problem is not allowing some recipient data to not pass back into the CRM. This is causing individual activity and recipient lists to incorrectly show that the broadcasts were not received. As a result, some drip campaigns are sending more than once to recipients, as the system does not recognize that the previous broadcast was received.

Fixed date tracks are not impacted by this issue, as they do not require the same prior ‘delivered’ logic for subsequent sends. Additionally, the legacy email tool is not impacted by this issue.

Our team is actively working to address this issue, and an update will be sent as soon as a resolution is determined.