Customizing Email templates

You’ll want to customize the Faculty Early Alerts Email Templates that are used for Student and Faculty notifications:

• Student Notification for Faculty Alert
• Student Notification for Faculty Kudos
• Notification to faculty/alert creator on closing of an alert

Note: The email templates for Faculty Early Alerts are Classic Email Templates. All updates MUST be done using the Classic UI, unless you create your versions in Lightning or the Email Template Builder.

1. Navigate to Setup and search for Classic Email Templates.
2. Select the Retention Email Templates folder.
3. Click the Template to want to customize.
4. Click Clone.
5. Enter a new Email Template Name and Template Unique Name.
6. Enter a Description.
7. Save your changes.
8. In the Email Template section, update any content or links.
9. Save your changes.
10. Repeat for each template you wish to customize.