Skip to main content

University of Hawaiʻi Community Colleges Customer Service

General Information

For help with application-related questions, contact customer service by chat via the application, by email at, or by phone at 617-729-2913. Note the following:

  • Hours of operation: Monday – Friday, 9 AM – 5 PM ET (4 AM – 1 PM HT).
  • For the quickest response, contact us by chat. Chat is available 24 hours a day, 7 days a week.
  • We typically respond to emails within two to three business days.
  • Be sure to have your CAS ID number (located under your name in the upper-right corner of the application) when contacting us.

Social Media Pages

For real-time news, updates, and information, follow us on Facebook, Twitter, YouTube, and Instagram.

When You Should Contact University of Hawaiʻi Community Colleges Application Support

  • Technical issues with the application
  • Issues with submitting your application
  • Fee waiver eligibility
  • Navigating through the applicant portal
  • Password reset requests

When You Should Contact the Campus Directly

University of Hawaiʻi Community Colleges Application Support can assist with application-related questions. For all other inquiries, including the following, please contact the campus directly:

  • Admission requirements and policies
  • Deadline requirements
  • Prerequisites
  • Supplemental materials
  • Status of your application after it is complete
  • Admission decisions
  • Program content and duration

View a full list of Campus Admissions contacts at University of Hawaiʻi Community Colleges.

A Note About Etiquette

University of Hawaiʻi Community Colleges expects all applicants to exhibit professionalism when contacting customer service. Applicants must identify themselves properly and honestly, as information cannot be provided to parents, spouses, family members, or friends. Misrepresentation of identity and/or dishonest, threatening, or offensive communication will not be tolerated.