Reseting Your EMP Password

Your password information is not accessible by customer service. To reset your password, use the Forgot Password? link on the login page. Enter the email address associated with your account and click Send Email. You'll receive an email prompting you to reset your login information. Your password will be reviewed for its strength; typically, passwords that are considered "strong" have these characteristics:

• More than 10 characters.
• Include numbers and special characters.
• Include several words, especially uncommon words.
• Avoid personal information such as names or birthdays.
• Avoid sequences (e.g., ABC or 6543) and repeated words (e.g., abcabcabc).

If you cannot reset your password on your own, ask your EMP administrator to re-send the activation email. The email initiates the process of resetting your password.