Resolving Common Errors in the Application Review tool

Issue: Bookmarks are designed to take you to the very first instance of the found text. It will take you to the top of the page where the text is found; it will not auto-scroll down the page if the text is at the bottom of the page.

Bookmarks should have unique titles and should not be generated by uploaded documents nor populated by data on the profile page.

Note: Bookmarks are case-sensitive.

Resolution: Validate that your Bookmarks are unique.

Error message: [{"statusCode":400,"type":"exception","tid":9,"ref":false,"action":"TargetX_Reader.sObjectRemote","method":"updateSObjects","message":"TargetX_Reader_Application_Review_c.LastActivityDate is not updateable...

Cause:  This error occurs when you enable Allow Activities on the Application Review object and a Related Task is set to Status = Complete. This error will not appear if the task Status = Not Started or In Progress when saving values in the reader.

Resolution:  Update your process to complete the Application Review first and then set the task to Completed after the review has been submitted.

Error Message: 

TargetX_Reader__Application_Review__c.LastActivityDate is not updateable.

Cause:  This error appears when the related task is set to Status = Complete. This error does not appear if the task Status = Not Started or In Progress when saving values in the reader.

Resolution:  Update your process to complete the Review first and then set the Task to Completed after the submitted review.

This error can be caused by (1) erroneous attachments included in the application or (2) the Ordered By not being set correctly:

(1) Check for erroneous attachments in the Application: 

1. Navigate to the Applications tab.
2. Click the Application that is causing the error.
3. Click on Related.
4. Click to View All under Notes & Attachments.
5. Review the list of attachments and verify they are all valid.
6. Delete any attachments that should not be included in the application.
7. Retry the Application Review.

(2) If you've designated an 'Order by' but did not designate Ascending or Descending, you can receive this error. To resolve: 

1. Navigate to the Application Review Type you need to validate.
2. Click the Basic Configuration Editor button.
3. Click the Doc Definition tab.
4. Review any document(s) listed for field listed in Sort Attachments By and verify it also has Choose Order populated.
5. Add an Order by if none exists.
6. Save any changes.
7. Retry the Application Review.

1. Download the CSS static resource file configured in your Application Review Type.
2. Navigate to Setup and search for Static Resources.
3. Open the CSS file in a text editor program.
4. Locate the following:

body{
 {{ font-family: Helvetica, sans-serif;}}
 {{ }}}

5. Replace with:

body{
 {{ font-family: Helvetica, Arial Unicode MS, sans-serif;}}
 {{ }}}

6. Save the file.
7. Click Edit on the Static Resource Salesforce record.
8. Choose the file with new changes to upload.
9. Click Save.

Visualforce Remoting Exception: User does not have access to read TargetX_Reader__Application_Cache__c

1. Regenerate the Decision permission set.
2. Ensure the User(s) have API Enabled in System Permissions:
   1. Navigate to Setup and search for Profiles.
   2. Click on the Profile that needs API access.
   3. Navigate to System Permission.
   4. Check the API Enabled checkbox.