Communication Planner Resolved Defects

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To view Release Notes, see Communication Planner Release Notes

November 2025

Version 2511.26

(CL-2449) Report counts for Quick Messages populate correctly. Previously, the report count did not display the number of contacts.
(CL-2503) Adding and saving Image Content to a Sync’d row works correctly. Previously, adding and saving Image Content while editing a Sync Row deleted all other rows in the Email Template, leaving only the edited Sync Row with the image.

August 2025

Version 2508.2 and back-end update

(CL-1459) The Individual Contact Activity table shows duplicate records when the track is created with the "Allow more than one email per recipient" option enabled, and the report includes duplicate contacts. Previously, the Individual Email Activity widget on the Contact page combined these into a single Broadcast, which limited users' ability to choose a specific email to resend.
(CL-2276) The TargetX Communication Planner tab opens without error. Previously, the associated Visualforce page would throw a NullPointerException if a user had a Permission Set Assignment linked to a deleted Permission Set.
(CL-2317) The Twilio credentials sync status message displays with correct spelling. Previously, the word “credential” was misspelled.
(CL-2353) Test list recipients are excluded from the recipient count. Previously, the recipient list page displayed incorrect counts compared to the activity list page when duplicate recipients were present.
(CL-2372) You can create a template in Communication Planner even when images are password-protected. Previously, password-protected images prevented the Template Editor from opening.
(CL-2416, CL-2434) When a send has zero recipients and no emails are sent, the activity is marked as "Sent: Zero Recipients." Previously, the status in the Activity Center was incorrectly shown as "Failed."
(CL-2421) Synced rows now display correctly immediately after saving. Previously, a saved row did not appear as a synced row until the editor was closed and reopened.
(CL-2425) The template list now displays correctly when adding a new Email element. Previously, some templates were missing and triggered a console error.
(CL-2444) SMS now functions reliably under load. Previously, usage spikes caused the database to exceed CPU limits, resulting in timeouts and errors.

July 2025

Back-end update (no package update required)

(UCP-1922) Messages now process successfully in Communication Planner. Previously, an intermittent error would occur due to a failure in reading message batches from the message_batches database table.
(UCP-1453) Elements removed from Steps are now fully deleted. Previously, SMS messages could be sent from these deleted (or "ghost") elements and would still appear in the Activity Center.

February 2025

Version 2502.0

(CL-2257) The updated UI now prompts you to "Select your image." Previously, the interface suggested that you could drop an image into the window. However, drag-and-drop functionality for images is not supported.
(CL-2277) Communication Planner permission sets can now be included in Permission Groups. Previously, this was not possible.
(CL-2303) Track Details descriptions enforce a limit of 255 characters. Previously, the limit of 100 characters generated errors.

December 2024

Version 2412.0

(CL-2270) Campaign data is accurately reflected in the Reports section of the Communication Planner. Previously, the data shown in report graphs did not align with the data in the Activity Center.