Release 7 – August 2, 2026

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New Features and Enhancements

CAS Applicant Portal Enhancements

Disclaimer: on rare occasions, a new feature or enhancement may be moved to a future release or otherwise subject to change.

Chat Icon Relocated and Rebranded

For CASs on the CAS 3+ platform that use the chatbot, this enhancement is automatically available for use. No action is required on the part of any association, school, or program. Contact a member of your account team for more information.

To improve upon the user experience when navigating around the CAS application and accessing Cassie, the CAS chatbot, the chat icon is now available in the footer of the application, next to the Continue button. Previously, it floated above the application in the bottom right corner, which was causing some issues as applicants were completing sections. Additionally, the chat icon now matches the rest of the CAS’s color branding for greater visual consistency.

New location

Previous location

Customize Titles for Unofficial Transcripts/International Evaluations in Academic Records

For CASs on the CAS 3+ platform, this enhancement must be approved by the CAS association or UniCAS client for use in the current cycle. If activated, this enhancement is available for all participating programs. CAS association and UniCAS clients: contact a member of your account team for more information or to enable this feature.

For CASs that have unofficial transcripts collection set at the CAS-level, those CASs can customize the name of the Unofficial Transcripts and Unofficial International Evaluations titles in the Academic Records section. This allows the CAS to use terms or labels that more closely align with what they need from applicants.

Liaison Outcomes Enhancements

The following enhancements are now available in Liaison Outcomes. If you have any questions about these features, contact a member of your account team or support.

Disclaimer: on rare occasions, a new feature or enhancement may be moved to a future release or otherwise subject to change.

New Marketing Dashboard: Sending Metrics and Engagement

Starting August 9, this enhancement is automatically available for use by all CASs and participating programs. No action is required on the part of any association, school, or program. Contact a member of your account team for more information.

Outcomes now has a Sending Activity & Engagement dashboard in the Marketing section. This dashboard provides a centralized view of marketing campaign performance across email, text messaging, and voice campaigns.

With the new dashboard, you can:

Monitor campaign sending and engagement trends.
Review key metrics like emails sent, delivered, opened, failed, etc.
Identify underperforming campaigns.

The dashboard also includes a detailed reporting table that breaks down metrics by campaign track, helping users investigate delivery or engagement issues more efficiently.

Note that the dashboard reporting uses data beginning from April 12, 2026.

Export Event Registrant List to CSV

This enhancement is automatically available for use by all CASs and participating programs. No action is required on the part of any association, school, or program. Contact a member of your account team for more information.

You can now download a CSV file that includes registrants for any event occurrence directly from the registrants view, including registered guests. When you click the Download registrants to CSV button, Outcomes exports names, emails, event details, registration date/status, and guest counts to a CSV file so you can use the list at in‑person events or load it into other systems for tracking and follow‑up.

Copyable Reference Portal Link for Individual Requestees

You can now copy a direct, secure link to the reference portal for a specific reference request, making it easier to help recommenders who cannot access the original email. From the application view, a new Copy link button appears on each reference form record for users with Manage Reference Portal access, allowing you to paste the tokenized link to share as needed.

This enhancement streamlines troubleshooting when references have email delivery issues or need a new way to reach the portal, while preserving secure access to the correct recommendation form.

Additional Ability to Segment Contacts Using Touchpoints

Outcomes now allows users to leverage touchpoints directly within the Segment Builder, making it easier to identify and report on contacts and applications based on key interactions throughout the student journey. Highlights of this enhancement include:

The ability to filter contacts and applications by touchpoint activity, including:
- Marketing emails, text messages, and voice messages
- Event registrations and check-ins
- Inquiry form submissions
- Application starts
- Application stage and phase changes
The ability to further refine segments using:
- Touchpoint actions (e.g., Delivered, Opened, Registered)
- Campaigns and tracks
- Individual communication items
- Custom date ranges

These enhancements give you greater visibility into engagement trends and make it easier to build targeted audiences for reporting, outreach, and enrollment analysis.

New Documentation for Outcomes

Please review the list of new and updated documentation, all accessible in the Liaison Outcomes Help Center.


Document	Details
Setting Up Single Sign-On	Outcomes now lets your team set up single sign-on (SSO) without needing to work through Liaison staff. Review the Setting Up Single Sign-On to learn how your IT team can configure and test SSO directly in Outcomes.

Coming Soon!

Please review the list of upcoming events, including product updates and regional training opportunities.

Event	Date	Details
CAS 3+ Upgrade	2026	Liaison is excited to announce that in the 2026-2027 application cycle, all of our Centralized Application Services (CAS) will be upgraded to a new, mobile-first, and modern applicant portal that we call CAS 3+. Visit the CAS 3+ Upgrade page to learn more about its key benefits and a preview of the upgraded application.
Shared Lookup Table Updates for Fall 2026	August 2026	Many fields in the CAS Applicant Portal contain predefined answer values that applicants can select; for example, the Country and County fields both have predefined answer values. These values are housed in shared "lookup tables" which are viewable in your CAS's/UniCAS's data dictionary file. Lookup table change requests can be sent to a member of your account team, who will compile and review these requests. New lookup table values will appear in the CAS Applicant Portal in August 2026 (subject to change). Visit the Shared Lookup Table Updates page for more information.

Event

Date

Details

CAS 3+ Upgrade

2026

Liaison is excited to announce that in the 2026-2027 application cycle, all of our Centralized Application Services (CAS) will be upgraded to a new, mobile-first, and modern applicant portal that we call CAS 3+. Visit the CAS 3+ Upgrade page to learn more about its key benefits and a preview of the upgraded application.

Shared Lookup Table Updates for Fall 2026

August 2026

Many fields in the CAS Applicant Portal contain predefined answer values that applicants can select; for example, the Country and County fields both have predefined answer values. These values are housed in shared "lookup tables" which are viewable in your CAS's/UniCAS's data dictionary file.

Lookup table change requests can be sent to a member of your account team, who will compile and review these requests. New lookup table values will appear in the CAS Applicant Portal in August 2026 (subject to change).

Visit the Shared Lookup Table Updates page for more information.