TargetX Communications Planner SMS FAQ
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Do I need to make any changes to my Twilio account?
If you want to use SMS Inbox instead of TX SMS, you’ll need to update your Twilio configuration so that replies are directed to SMS Inbox rather than TX SMS. For details, see Implementing Communication Planner. Otherwise, just confirm your Account SID, Authentication Token and Country Code in SMS Settings -> Twilio settings in the communication planner.
Do I need a new messaging service for comm planner?
No, you can use your existing Twilio messaging service. If you want to use both SMS Inbox and TX SMS, you’ll need to set up separate messaging services in Twilio. Each service must be configured to receive replies in its respective system.
Does the communication planner support other SMS partners, outside of Twilio?
No. You can enroll in a managed Twilio service with TargetX or enroll in an independent Twilio service to get started with SMS in communication planner.
What kind of text messaging is supported in the communication planner?
We offer bulk communication through campaigns and quick messages, as well as 1:1 messaging through SMS Inbox. For more information, see SMS Inbox overview.
How do I handle responses to my bulk messaging?
Using SMS Inbox
OR
If TX SMS is configured with the same credentials (message service ID) in TargetX Home as in TargetX Communication Planner, responses will appear in TX SMS.
Where can I see the recipient status of bulk SMS recipients in the new communication planner?
You can see ‘received’ data on the Contact record. Reviewing Student Email Activity and in the Activity Center.
Can I use TX SMS AND the communication planner while additional communication tools are released?
Yes! You can utilize bulk messaging in the new communication planner now and still use TX SMS until SMS Inbox is released to customers.
When will I be able to message students 1:1 and respond to student messages in the Communication Planner?
This functionality was released in February '26.
Do Bulk Messages sent from Communication Planner display in TX SMS?
Yes. Bulk messages sent through the Communication Planner will display in TX SMS.