Working with Recommended Events

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Using Recommended Events

Recommended Events display:

An event Thumbnail Image
An event description
A button that - when clicked - redirects the student to a filtered view of those related, recommended events (in list view)

Event records are set up with attributes such as Category, Type, Location. The Recommended Events object attempts to match to other Events. The following fields on the Recommended Events object support the matching process:

Event Name (used for an exact match to an Org Event record)
Match Category
Match Type
Match Location

If a matching Recommend Events record is found, the events system will return a well-formed URL to the Confirmation Page (left-hand panel).

The following fields on the Recommended Events object to support this results process:

Result Category
Result Type
Result Location

If more than one (1) Recommended Event is found, the Priority fields determine the display order on the Confirmation page (left-hand panel).

The Recommended Events information that is displayed on the Confirmation page (left-hand-panel) includes:

Event image
Attached to this record as Notes & Attachments
Any Filename
Event Description
Description field
"View All" button

An override option is available on Events records to ignore/suppress any matching Recommended Events on an event-by-event basis.

Notes:

To display a thumbnail image for the Recommended Event, attach the thumbnail file to the Recommended Event record using the naming conventions for adding images to Events.
When adding a recommended event image, you must be in Classic so the related image uploads as an attachment, not a file. It will upload as a file if done in Lightning, and the system won't recognize it.

When you set up Recommended Events, you can define a matching process for displaying recommended events.

Configuring Recommended Events

Access the Recommended Event tab and click New to create a new Recommended Event.
Populate the fields on the Recommended Event page.
Recommended Events Name - the Name of the event to be recommended

Description - a description of the recommended event. This is the description that displays at the time there is a recommendation event.
Event Name - If the registered Name is an exact match for the data in this field, the event(s) matching data from the Results fields will be presented to the registrant
Match fields - If the registered event matches the value in the match field, the event(s) matching data from the Results fields will be presented to the registrant.
- Match Category
- Match Location
- Match Type
Priority - if more than one recommended event matches, this field determines the order that the matches are returned. That is, priority one events are placed at the top of the list, followed by priority 2, 3, etc.
Results Fields - if the Event Name or any of the Match fields are the same as the event the individual registered for, then any events with the selected category(ies), location(s), or type(s) are returned.
- Results Category
- Results Location - NOTE: only one location can be selected
- Results Type

Save your changes.

Note: To display a thumbnail image for the Recommended Event, attach the thumbnail file to the Recommended Event record using the naming conventions for adding images to Events.

An override option is available to allow the suppression of 'Recommended Events' on an event-by-event basis.

Suppressing 'Recommended Events' for a Specific Event

An override option is available to suppress Recommended Events on an event-by-event basis.

If you do not see the Ignore Recommended Events field on the Organization Event page, follow the steps to add it:

Navigate to Setup and select Object Manager.

Note: If you are using Salesforce Lightning, go to Setup and, search for Object Manager, click the label for the Organization Event object.

In the "Field Sets (Fields & Relationships in Lightning)" section, click Edit on the Event Details section.
Add the field Ignore Recommended Events to the desired location In the Field Set.