Resolving Common Email Errors
'Broadcast not sent for' Task
For detailed instructions on resolving this issue, refer to the guide on Resolving the 'Broadcast not sent for' Task.
Email Error codes
To address email error codes, consult the resource on Resolving Email Error Codes.
'Test Campaigns' and 'Test Templates' displayed in Campaign Builder
Follow these steps to resolve this issue:
- Navigate to Setup and search for Custom Settings.
- Next to Email Service Settings, select Manage.
- In the Email Service Url, ensure one of the following URLs is entered:
- For customers running on email server in the US data center: https://suite.targetx.com/suite4sf/email/services/
- For customers running on email server in the EU: https://suite-eu.targetx.com/suite4sf/email/services/
- Save your changes. The Location field will populate after you save.
A student is missing Email history
Ensure your Base Custom Settings has the option selected to Save Contact Merge Ids. This setting retains Email History upon Contact Merge.
Question marks displayed throughout your message where they should not appear
This typically occurs when an email is created in Word and copied to the email editor. Try these options:
- Use the "Paste from Word" icon in the HTML Editor Menu bar.
- Paste the text into a plain text program like Notepad. Save the text file and copy and paste it from Notepad into a new email, or paste using the "Paste from Plain Text" icon in the HTML Editor Menu bar.
- Create the email in an HTML builder such as Dreamweaver and paste the HTML Code into the Source area of a new message.
- Type the text directly into the HTML Editor.
'REPORT DOWNLOAD FAILED Status:500 Reason:Data Not Available'
Validate that the report exists and is saved in an accessible folder, such as Broadcast Email Reports.
Remoting Exception: Upsert failed. First exception on row 0; first error
STRING_TOO_LONG, Email Template Name: data value too large: The maximum length for an Email Template Name is 80 characters. Enter an Email Template Name of no more than 80 characters.
Inactive Email Templates displaying in your Email Message picklists when you create an Event
Move 'inactive' Email templates into a separate folder, such as 'Inactive Email Templates,' so end-users do not select an inactive template.
'Unable to save template sections. Template Sections did not save. Please try again later.'
- Possible Cause 1: Incorrect Email permissions. Run the TargetX Permission Scanner for the affected user for Product/Feature = Email to determine which permissions are missing.
- Possible Cause 2: If the template is a Code Your Own template and you are attempting to paste in your own HTML, there is a 32,768 character limit for HTML content per section. Confirm that your code does not exceed the 32,768 character limit per section. If so, reduce the code you are pasting and/or manually build your template.
Two 'Notes' objects are displayed in the list of Merge Fields
Navigate to Setup and search for Notes Settings. Click to deselect the Enable Notes checkbox. You will need to close and reopen your Email Template after you've made this change.
Email Template doesn't display when you try to select it on your Email Campaign
The template needs to be marked as Active. Follow these steps:
- Navigate to TargetX Builder.
- Select Campaign Builder.
- Click the Templates icon on the bottom navigation bar.
- Click the Edit icon next to the Template you need to make active.
- Click the Template tab.
- Click Set Template to Active.
- Save your changes.
Can't view the redirect tracking on your force.com or Event links in Email
Interaction should work if you put the Event Registration URLs through a tool like bit.ly and use those as your hyperlinks.
Users are unable to see Email Activity History and Email Intelligence Report
Email users are required to have View Setup and Configuration permissions. Follow these steps to add the appropriate access:
- Navigate to Setup and search for Profiles.
- Click the profile used for Email users.
- Click System Permissions.
- Check the option for View Setup and Configuration.
- Save your changes.
- Repeat for any other profiles that require this access.
Email Campaign screen is blank
If there are more than 1,000 broadcasts related to the Campaigns in your filter, the list may display as blank. Limit the number of broadcasts per Campaign. TargetX recommends you schedule campaigns no further than one year out. Instead of changing the End Date of a campaign, we recommend creating a new campaign.
Unable to save changes to your email template
- Option 1: Disable any spelling or grammar correction plug-ins or extensions installed on your browser, such as Grammarly.
- Option 2: If you pasted HTML into the Email Template builder, verify that all extra spacing is removed and ensure you are not exceeding the character limit.
- Option 3: For certain Products/Features, the Permission Scanner lists items in Notes that need to be validated manually. In the case of Email, you will need to validate the following objects have Modify All selected:
- RULE object: Modify All is required for users editing templates that are created and/or edited by other users
- RULE ACTION object: Modify All is required for users editing templates that are created and/or edited by other users
- CONTENT LOCATION object: Modify All is required for users editing templates that are created and/or edited by other users
- CONFIGURATION object: Modify All is required for users editing templates that are created and/or edited by other users
- TEMPLATE SECTION object: Modify All is required for users editing templates that are created and/or edited by other users
- Navigate to Setup and search for Profiles
- Click on the Profile you need to validate
- Click on Object Settings.
Email won't send
- Verify on the Email Preferences tab that your address information is appropriately filled out.
- Verify in the Company Profile you are not over API requests.
- Verify your account has not expired.
For details on viewing Console errors, see Troubleshooting using Console Mode.