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University of Hawai'i System Program User Guide

This guide provides you with documentation, reference guides, and direct links that answer common admissions questions about the University of Hawai'i System Applicant Portal, Configuration Portal, and Admissions by Liaison. It also contains resources that may help you work more efficiently throughout your admissions process. If you have additional questions or need further assistance, please contact your Account Manager and Client Success Manager.

Cycle Timeframes

Applicant Portal

The Applicant Portal opens in early July and closes in late August.

Configuration Portal

Between early December and mid-February, configurations are entered in the prelaunch environment. The Account Manager, Client Success Manager, and University of Hawai'i review submitted configurations in May.

Admissions by Liaison

You can view new applicants in early August.

Program Participation Requirements

University of Hawai'i requires all programs to designate two contacts at your institution who will receive all communication from University of Hawai'i, including the configuration, application, and Admissions by Liaison launch notifications.

Applicant Portal

The first three sections of the University of Hawai'i System application (i.e., Personal Information, Academic History, and Supporting Information) compose the core application. They contain questions that are commonly asked of applicants across all participating programs, such as an applicant's biographic information, standardized test scores, and experiences. The fourth section of the application is Program Materials, which is customized by you through the Configuration Portal (discussed in the next section).

You can access the University of Hawai'i System application and University of Hawai'i System Applicant Help Center to review the applicant experience. You can also create a test application in the Applicant Portal; we recommend creating a new account and adding "test" to your name (e.g., TestJohn TestDoe).

For a general overview of the applicant experience, review the following documents:

You can direct any applicant inquiries related to the application to University of Hawai'i System Customer Service.

Configuration Portal

The Configuration Portal Guide contains all information related to configuring your program in the Applicant Portal. You will need to first create your program in the prelaunch environment and have it approved by the Account Manager, Client Success Manager, and University of Hawai'i before it is available to applicants. If your program is reviewed after the cycle launches, the University of Hawai'i will approve it.

Use the following checklist to make sure you configure your program efficiently and completely. Also, review the best practices found at the end of these articles. If any optional sections of the application are required for your program (e.g., experiences, test scores, etc.), you'll want to note this in your program configurations.

1. Review the Application

  • Review the current application to get a sense of the questions that are already included and what you may want to add.
  • Start to pull together any details about your program and school that you want to share with applicants in the application.

2. Brand Your Program Page

  • Work with your Marketing or PR department to choose a branding image that meets the size and format specifications. Images have to be 900x270 pixels, and 250 KB or less.
  • Pull together your program’s introductory text and instructions, as well as any requirements information, including supplemental items/fees if you use a two-part application process.

3. Configure Questions and Question Rules

  • Review current school and supplemental applications to help you determine which questions you need to ask.

4. Configure Documents

  • Ensure you have specific instructions for any documents you are requesting.

5. Configure Evaluations (i.e., Recommendations)

  • Determine how many evaluations, if any, you want to request.

☑ 6. Preview and Submit Your Program

  • Monitor your program’s status by returning to the Configuration Portal.

Admissions by Liaison

Review the Admissions by Liaison Help Center for any questions related to working in Admissions by Liaison.

  • Campus User Guide: a review of Admissions by Liaison, specifically geared towards University of Hawai'i System users.
  • Working with the Dashboard: the Dashboard in Admissions by Liaison is the landing page where you arrive after logging in.
  • Navigating the Applications Grid: the Applications section is the central hub for viewing, editing, and processing applications to any of your programs.
  • Navigating an Application: review your applications and learn how to edit the layout of this page.
  • Working with Segments: segments are groups of applications or contacts that meet a specific set of criteria you’ve established through filters. You can use Segments to move applicants into the correct Phase.
  • Working with Phases: use Phases to organize applicants, corresponding with their current status with your institution.
  • Working with Application Exports: you can export the Application Summary as a PDF with this feature.

The Release Notes feature new enhancements in the Applicant Portal and Configuration Portal, in addition to upcoming training opportunities.

For any questions related to Admissions by Liaison or the Applicant Portal, use our web form.

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