Quick Start Guide and FAQs for Trainees

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This guide is designed for trainees who have purchased their own individual account and are not required to use Time2Track by a program or organization. The guide outlines the key steps you need to complete to accurately set up your Time2Track account. We recommend you bookmark this page for future reference. If you have any questions or need technical support or assistance, contact customer service.

Step	Action	Notes/Considerations
1	Create your account as a new user (i.e., you have never used Time2Track or as an existing user (i.e., you have used or are using a Time2Track subscription	You can create a Time2Track account in either the mobile or web apps. If you've previously used Time2Track, follow the instructions for existing accounts; if you forgot your password, you can reset it.
2	Configure your Experiences	You must set up a experience before you log any activities. Experiences track the details of your opportunities.
3	Create Custom Activity Types	Before you begin logging activities, you may want to create custom activity types so that you can more easily categorize your activities.
4	Log Your Activities. Use the following features, as appropriate: Tags	Activities provide the details, hours, and notes of your day-to-day experiences.
5	Backlog Hours and Activities	If you have activities that you completed before you started using Time2Track, you can add them to your account.
6	Download the Mobile App	Visit the iPhone App Store or Google Play to download the app.
7	Download and Print Reports	You can download and print reports at any time throughout your experience for your own records.

Frequently Asked Questions (FAQs)

Account	Log Your Activities
I no longer have access to my old email address and can't change my Time2Track password. Contact the customer service team and we can help you access your account. How do I cancel a recurring subscription? Under Settings, click Subscriptions. If you're in the web app, then click the Change Subscription button and click Cancel Plan. If you're in the mobile app, then click Cancel and then Cancel again in the confirmation window. Review Cancel Your Account for more information. What happens when my account expires? Time2Track never deletes data. If your account expires, you can still access and print your activities, but you can't add or edit any information. You can renew your account at any time.	How do I track my experience details (e.g., experience type, organization, supervisor, etc.) in Time2Track? You can create an experience to track specific details, such as the experience type, organization, supervisor, and other key information, for your VMCAS application. How do I know which activity type to select? When entering activities, you must select an activity type. Consider the duties you performed and choose the category that you think best fits the activity. If necessary, you can also create your own custom activity types.

Account

Log Your Activities

I no longer have access to my old email address and can't change my Time2Track password.: Contact the customer service team and we can help you access your account.

How do I cancel a recurring subscription?: Under Settings, click Subscriptions. If you're in the web app, then click the Change Subscription button and click Cancel Plan. If you're in the mobile app, then click Cancel and then Cancel again in the confirmation window. Review Cancel Your Account for more information.

What happens when my account expires?: Time2Track never deletes data. If your account expires, you can still access and print your activities, but you can't add or edit any information. You can renew your account at any time.

How do I track my experience details (e.g., experience type, organization, supervisor, etc.) in Time2Track?: You can create an experience to track specific details, such as the experience type, organization, supervisor, and other key information, for your VMCAS application.

How do I know which activity type to select?: When entering activities, you must select an activity type. Consider the duties you performed and choose the category that you think best fits the activity. If necessary, you can also create your own custom activity types.